Refund Policy

Optima Contemporary stands behind every work we sell. The terms below describe our standard refund and return arrangements; bespoke contracts may apply to private sales and are agreed in writing on a case-by-case basis.

For online purchases of stocked works, you have 14 days from delivery to return the work in its original condition for a full refund (less original outbound shipping). Please contact your advisor before initiating any return so we can arrange insured collection.

Commissioned and bespoke works (including made-to-order editions, framed and unframed) are non-returnable except where the work materially differs from the agreed brief. In those cases we offer either a remake or a full refund at your election.

Refunds are processed within 14 business days of the work being received and inspected at our London space. Refunds are issued to the original payment method.

All works are fully insured during transit. If a work arrives damaged, please retain all packaging and contact us within 48 hours so we can document the damage and process the insurance claim on your behalf.

This refund policy was last reviewed in May 2026. We may update it from time to time; the current version always lives on this page.

Optima Contemporary stands behind every work we sell. The terms below describe our standard refund and return arrangements; bespoke contracts may apply to private sales and are agreed in writing on a case-by-case basis.

For online purchases of stocked works, you have 14 days from delivery to return the work in its original condition for a full refund (less original outbound shipping). Please contact your advisor before initiating any return so we can arrange insured collection.

Commissioned and bespoke works (including made-to-order editions, framed and unframed) are non-returnable except where the work materially differs from the agreed brief. In those cases we offer either a remake or a full refund at your election.

Refunds are processed within 14 business days of the work being received and inspected at our London space. Refunds are issued to the original payment method.

All works are fully insured during transit. If a work arrives damaged, please retain all packaging and contact us within 48 hours so we can document the damage and process the insurance claim on your behalf.

This refund policy was last reviewed in May 2026. We may update it from time to time; the current version always lives on this page.